Refund policy

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Refund & Return Policy

If your item arrives damaged or faulty, we’ll replace it or issue a refund. Please provide a photo or video of the issue within 7 days of delivery.

If you receive the wrong product, we’ll send the correct one at no cost. Photo evidence is required.

We offer a refund or replacement if your order has not arrived within the standard delivery window

If tracking shows “delivered”, a non‑delivery certificate from your local post office is required.

We do not accept returns or refunds for change of mind, dislike of the product, or minor variations in colour or size.

Returns are accepted only with prior approval from our support team. Unauthorised returns will not be refunded.

We cannot refund or replace orders where the shipping address was entered incorrectly or the parcel was unclaimed.

Customers are responsible for any customs or import fees. Refunds are not issued for parcels delayed or returned due to customs issues.